Salon Polices
Our salon policies are in place to help our days run smoothly and ensure every client receives the best possible experience with us. As a busy salon, appointment times are carefully reserved so we can give each client the time, care and attention they deserve. To keep things fair for both our team and our guests, we have guidelines around bookings, late cancellations, rescheduling, no-shows, and changes to services on the day of your appointment.
When you book with us, that time is held especially for you. Late cancellations, missed appointments or last-minute changes can make it difficult for us to offer that time to another client who may be waiting for an appointment. These policies simply help us respect everyone’s time, keep the salon running smoothly, and ensure every guest visiting us in Watsonia enjoys a relaxed and well-looked-after experience.
SERVICES.
For your safety, please let us know if you are pregnant, have any allergies or are on any medication that could alter the outcome of your service. Clients MUST communicate if they have used supermarket or non-salon colours, shampoos, conditioners, treatments or any other products on their hair. If they don’t they could risk having chemical damage to their hair. Prices are subject to change without notice. Any concerns regarding your hair need to be expressed to the Salon Owner via phone or email within 7 days of the initial appointment. If services need to be rectified.
NO SHOWS, LAST MINUTE CANCELATIONS.
If you fail to attend your scheduled appointment, your 20% booking deposit will be forfeited. To secure a new appoitnemnt a new 20% deposit will be required. Non-tranferable and Non-refunderble.
As appointment times are reserved especially for you, missed appointments prevent us from offering that time to other clients who may be waiting for availability.
We kindly ask that you contact the salon as soon as possible if you are unable to attend your appointment. This helps us manage our schedule and continue providing the best experience for all of our clients.
DEPOSITS
All online bookings require a 20% deposit, in some cases we do require a deposit of an exact amount for our bigger jobs. Deposits will be deducted off the total cost of your service and are non-refunderable but can be transferred to another day with 24hr notice.
As appointment times are reserved especially for you, late cancellations make it difficult for us to fill that time with another client. This policy helps us respect the time of both our team and our guests, and allows us to continue providing a high level of service to everyone in the salon.
Product Policy
If you purchase a product from C&B that is faulty, we will happily offer a refund or exchange within 7 days of purchase. The product must have been purchased directly from our salon and proof of purchase may be required.
Please note that we are unable to offer refunds or exchanges for change of mind.
Our Promise
Your satisfaction is our highest priority. Nothing makes us happier than seeing our clients leave the salon feeling confident and loving their hair. If for any reason you are not completely happy with your service, please contact us within 7 days of your appointment.
Our team will happily discuss your concerns and, where appropriate, arrange a time to review and correct the service. We are committed to making sure every client feels looked after and leaves our salon feeling their best.
Contact Us
Please note cancellation & change of appointments need to be made via phone call and will not be accepted via website forms
03 9435 9903