Salon Polices
Our salon policies are in place to help our days run smoothly and ensure every client receives the best possible experience with us. As a busy salon, appointment times are carefully reserved so we can give each client the time, care and attention they deserve. To keep things fair for both our team and our guests, we have guidelines around bookings, late cancellations, rescheduling, no-shows, and changes to services on the day of your appointment.
When you book with us, that time is held especially for you. Late cancellations, missed appointments or last-minute changes can make it difficult for us to offer that time to another client who may be waiting for an appointment. These policies simply help us respect everyone’s time, keep the salon running smoothly, and ensure every guest visiting us in Watsonia enjoys a relaxed and well-looked-after experience.
New Client Policy
New clients, as well as clients booking colour corrections or nanoplasty services, will be required to secure their appointment with a $100 deposit at the time of booking. This deposit is non-refundable and confirms your appointment time with our salon. The deposit will be applied towards the total cost of your service on the day of your appointment.
As these services require longer appointment times and careful preparation, the deposit helps us reserve dedicated time in our schedule specifically for you. We appreciate your understanding, as this ensures we can continue to provide high-quality services while respecting the time of both our clients and our team.
No Show Policy
If you fail to attend your scheduled appointment without notice, this will be considered a no-show. In this case, the full cost of your booked service (100%) will be charged. As appointment times are reserved especially for you, missed appointments prevent us from offering that time to other clients who may be waiting for availability.
We kindly ask that you contact the salon as soon as possible if you are unable to attend your appointment. This helps us manage our schedule and continue providing the best experience for all of our clients.
Late Cancellation
f you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice. Cancellations made within 24 hours of your scheduled appointment will incur a 50% late cancellation fee based on the total cost of your booked service.
As appointment times are reserved especially for you, late cancellations make it difficult for us to fill that time with another client. This policy helps us respect the time of both our team and our guests, and allows us to continue providing a high level of service to everyone in the salon.
Product Policy
If you purchase a product from C&B that is faulty, we will happily offer a refund or exchange within 7 days of purchase. The product must have been purchased directly from our salon and proof of purchase may be required.
Please note that we are unable to offer refunds or exchanges for change of mind.
Our Promise
Your satisfaction is our highest priority. Nothing makes us happier than seeing our clients leave the salon feeling confident and loving their hair. If for any reason you are not completely happy with your service, please contact us within 7 days of your appointment.
Our team will happily discuss your concerns and, where appropriate, arrange a time to review and correct the service. We are committed to making sure every client feels looked after and leaves our salon feeling their best.
Contact Us
Please note cancellation & change of appointments need to be made via phone call and will not be accepted via website forms
03 9435 9903